Additional Terms and Conditions
The transportation of Guests and baggage is governed by the terms and conditions of the Guest Ticket Contract contained in the Passenger Cruise Ticket. Your acceptance of the Guest Ticket Contract and acceptance of passage on the vessel constitute acceptance of the terms, conditions and information contained in this brochure and the Guest Ticket Contract. The Guest Ticket Contract contains information that affects your legal rights, and we recommend you read the terms carefully.
In the event of conflict between the terms and conditions contained in the Guest Ticket Contract and 1) these Terms and Conditions; 2) the terms of any Norwegian Cruise Line advertisement or offer; or 3) the oral or written representations of any Norwegian representative, the terms and conditions contained in the Guest Ticket Contract will apply.
There are 3 ways to book your chosen cruise holiday:
1. Contact your Travel Agent
2. Telephone our local Contact Centre on 02 733 9033
3. Online at www.ncl.com.nz
Quotes are only valid to the end of calls. You will be required to provide your full name as it appears on your passport as well as your date of birth. By making a booking with us through any of the three methods you acknowledge that you have read (and understand) the terms and conditions in the Guest Ticket Contract and the terms, conditions and information contained in this brochure, as you will be legally bound by such terms in connection with your booking. A copy of the Guest Ticket Contract can be obtained online at www.ncl.com.au or a hard copy sent to you upon request.
Norwegian Cruise Line also recommends that all guests review the Additional Terms and Conditions listed below.
Norwegian Cruise Line is not responsible or liable for typographical errors, omissions or misprints. Norwegian Cruise Line further reserves the right to correct or amend the brochure or website. This web page may be withdrawn by Norwegian Cruise Line at any time, in its sole discretion, without notice to any party.
Download Guest Ticket Contract
Baggage Loss or Damage
Baggage lost or damaged when boarding or disembarking the ship must be reported, and an Irregularity Report must be filed with the Guest Services Desk or Norwegian personnel prior to ship’s departure from port or prior to leaving the local customs area. Norwegian will not be responsible for any loss or damage which is not so reported. Any liability for loss or damage to personal baggage shall be limited to AUD$150/NZD$170 per Guest or otherwise in accordance with the Guest Ticket Contract provisions. Guests’ baggage and property are transported, stored and handled at owners’ risk at all times. NCL strongly urges you to insure all baggage and personal effects prior to leaving your residence. (For further information, see paragraph 7 of the Guest Ticket Contract.)
Guarantee and Rate
Fares are in $US and will be converted into $AUD at the exchange rate applying on the date of receipt by Norwegian and are subject to change without notice. Once we have received your deposit or full payment, the cruise rate is secure except in the event of substantial increases in operating costs, tariffs or taxes prior to the sailing date. In such cases, we reserve the right to add a surcharge. Such surcharge may include a security surcharge or a similar incidental surcharge. All assessed government or quasi-government fees and taxes, including port fees, are subject to change without notice at any time, and we reserve the right to add a surcharge for these fees and taxes whether you have confirmed a booking under deposit or have made final payment. All rates and information in this brochure were in effect at time of printing and are subject to change. We reserve the right not to honour any published prices that we determine were erroneous due to printing, electronic or clerical error.
Passengers with Special Needs
Whenever possible, NCL will try to accommodate passengers with special needs. Please click here for more information. However, the following conditions apply:
Any physical disability or medical condition that requires special treatment or attention must be reported to Norwegian Cruise Line’s Access Desk when the reservation is made.
Norwegian Cruise Line has the right to refuse or revoke passage to anyone who, in its judgment, is in a physical or mental condition unfit for travel or who may require care beyond that which Norwegian Cruise Line can provide.
Norwegian Cruise Line reserves the right to deny participation in certain activities based on past or present medical conditions. For questions about eligibility, please contact our Access Desk.
Passengers who use a wheelchair must provide their own small, collapsible type and may find certain areas of the ship inaccessible. Please note that there is a 5″-6″ riser in regular stateroom bathrooms, and bathroom doors are 20″-22″ wide. There are wheelchair accessible staterooms available in various categories
In the event of strikes, lockouts, stoppages of labour, riots, weather conditions, mechanical difficulties, Acts of God, Civil War or for any other reason whatsoever, Norwegian has the right to cancel, advance, postpone or substitute any scheduled sailing, during sailing or itinerary without prior notice. Norwegian shall not be responsible for failure to adhere to published arrival and departure times for any of its ports of call. Norwegian may, but is not obliged to, substitute another vessel for any sailing and cannot be liable for any loss to Guests by reason of such cancellation, advancement, postponement or substitution. Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event Norwegian shall refund all passage monies paid by the Guest.
A physician and a nurse “medical personnel” are on board for each sailing and are generally available for Guest consultation during specified hours and 24 hours a day for medical emergencies while the ship is at sea. Shipboard infirmaries are equipped to provide only basic medical care and do not offer care for conditions requiring long-term care or specialised expertise or equipment. As Norwegian is not in the business of providing medical care, medical personnel and the services they provide are for the convenience of our Guests only, and such personnel work directly for the Guest and charge for their services. The Guest acknowledges that the ship may travel to destinations where medical care or evacuation is delayed or unavailable.
Medical personnel on board Carrier’s ships shall not be considered as employees, servants or agents of Carrier. Guest acknowledges and agrees that Carrier cannot intervene, supervise or direct the medical decisions and/or care provided by onboard medical personnel and that Carrier shall not be liable in any respect whatsoever for the medical care, treatment or diagnosis of Guest by medical personnel on board or ashore, nor for any other act or omission related to, occurring during, or arising from the medical treatment, consultation or services provided to or for Guest. Guests are responsible for all fees and costs associated with medical services provided by onboard medical personnel or incurred for any emergency medical evacuation or deviation.
A physician and a nurse are on board for each sailing. Please note that we are equipped to provide only basic medical care; we cannot offer care for conditions requiring specialised expertise or equipment. Passengers with such conditions, or in the event of an emergency situation, may be evacuated at their expense. (For further information, see paragraph 9 of the Guest Ticket Contract.)
Age of Travel
A Guest under 21 years of age is considered a minor who must be accompanied in the same, connecting or side by side stateroom by a Guest 21 years or older at the time of embarkation who expressly agrees to be responsible for the under-21 Guest throughout the cruise. Kids under 2 years of age cruise at a substantially reduced fare, and certain itineraries offer specials on 3rd and 4th guests in the same stateroom. Infants under 6 months of age are not eligible for travel on our ships. For sailings that have three or more consecutive days at sea, infants must be at least 12 months old at time of sailing.
An authorisation letter is only required for guests under the age of 18.
Failure to produce this letter at embarkation may result in boarding being denied with no refund provided. Note: Two people under the age of 18 may travel together in the same stateroom without someone over the age of 18 in the same stateroom, and have at least one person who is 21 years or older in the adjoining stateroom.
Please be advised that no infants under the age of six (6) months shall be permitted to board and/or sail on the vessel. (For additional information, please refer to paragraph 4 of the Guest Ticket Contract.)
Passengers must be 21 years of age or older to purchase or consume alcohol. With the exception of Alaska, Hawaii, Europe, Australia and New Zealand itineraries, Norwegian only permits young adults (between the ages of 18 and 20) to purchase and personally consume wine and beer while onboard with the consent of an accompanying parent. Authorisation will be given only when the accompanying parent completes the Young Adult Alcoholic Beverage Waiver form. This form can be obtained and completed at the Guest Services Desk upon embarkation of the vessel. However, passengers 18 years of age or older are permitted to consume alcoholic beverages when sailing on roundtrip European voyages without having to complete the Young Adult Alcoholic Beverage Waiver form.
Guests must be at least 18 years (Europe sailings too) of age in order to gamble in the casino. Anyone that cannot provide proof of age on request will be politely asked to vacate the casino.
Prior to boarding, all Guests must submit citizenship documents (e.g., passport, a state issued birth certificate with photo ID) to Norwegian for review. Failure to submit proper documentation will result in the guest being denied boarding. Guests may need to obtain a travel visa for their upcoming trip so it is recommended they visit www.visalink.com.au/ to get the VisaCentral Visa Application Kit needed to obtain a travel visa. It is your responsibility to ensure that you and everyone travelling with you have all necessary passports, visas and all other travel documents and that these are valid and in order.
All prices shown on our website and quoted in our brochures are per person in Australian Dollars and are based on two people sharing the specified stateroom grade. Cruise prices include the following where applicable: full board accommodation, onboard main meals, entertainment onboard ship, gym, poolside activities, access to Fitness Facilities, outdoor pools and hot tubs; port charges and taxes and the service charge referred to below.
What’s not included in my cruise fare?
Cruise prices do not include gratuities, meals in specialty restaurants, entertainment-based dining, alcoholic beverages, soft drinks and some other non-alcoholic beverages, Room Service convenience charges and à la carte menu items, spa and salon services, exercise classes, casino, dining entertainment, transfers (unless pre-purchased with air/sea packages), hotel stays pre-/post-cruise (unless pre-purchased), Shore Excursions, photography, Internet access, group babysitting services, Specialty Onboard Seminars, art purchases, gift shop purchases, video arcade, phone calls off the ship, satellite connection for mobile phones, laundry services, use of the Medical Centre, government taxes and fees.
Is there a service charge?
There is no additional service charge as this has been included in the cruise fare price on a per guest per day basis (for guests three years and older). This fee will be shared with those staff members, including the restaurant staff, stateroom stewards and other behind-the-scenes staff who have provided services to enhance your overall cruise experience. However, certain staff positions (e.g., beverage service, concierge, butler and youth counsellors) do not benefit from this shared service charge because they provide service to only some guests, not all. If you have received excellent service from any of these staff members, we encourage you to acknowledge them with appropriate gratuities. If you have any concerns about the service you receive during your cruise, please let our onboard Guest Services Desk staff know right away, so we can address any issues in a timely manner. In the unlikely event that we cannot resolve your issue, you can have the service charge adjusted at your discretion.
What about gratuities?
Unlike most other ships in the cruise industry, there is no required or recommended tipping on our ships for service that is generally rendered to all Guests. While you should not feel obligated to offer a gratuity, all of our staff are encouraged to “go the extra mile,” so they are permitted to accept cash gratuities for exceptional or outstanding service if you care to offer them. Also, certain staff positions (e.g., concierge, butler, youth programme staff and beverage service) provide service on an individual basis to only some guests and do not benefit from the overall service charge. We encourage those Guests to acknowledge good service from these staff members with appropriate gratuities. For all spa and salon services, beverage purchases, specialty restaurant dining and entertainment-based dining, there will be an additional 18% service charge added to the total cost of the service.
All passengers, including third through to eighth passengers, must pay the deposit set forth in the following table for the applicable cruise within the ‘option period’ offered on the cruise at the time of booking (the option period will be specified in your cruise confirmation). The final payment must be paid within the time prescribed in the table for the applicable cruise. Group passenger policies may differ. An additional deposit may be required for holiday sailings.
When using your credit or debit card to pay us directly for your cruise, please be aware that we may process that transaction via a bank outside of Australia and your card issuer may choose to charge you a foreign processing fee. We advise you to check the terms and conditions of such foreign transactions with your card issuer in advance of making a payment to us.
Click here to view the Complete Payment Schedule
Click here to view Cancellation Fees on Cruise Fares, Air Add-Ons, Land Packages and Other Add-On Charges
Norwegian Cruise Line cannot accept guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during the cruise including any and all land arrangements made through Norwegian Cruise Line. An expectant mother’s application for passage must be accompanied by a medical certificate establishing her due date and fitness to travel.
Refusal of Passage
NCL reserves the right to decline to accept or retain any person as a passenger on the cruise at any time. Each passenger – or if a minor, his/her parent or guardian – shall be liable to and reimburse NCL for all damage to the ship and its furnishings, equipment and property caused by any willful or negligent act or omission on the part of the passenger. The ship’s captain may refuse transportation to any passenger or may require any passenger to disembark who, in the sole discretion of the ship’s captain, is believed to be dangerous to himself or herself, or others, or disturbs NCL’s other passengers or crew. Such passenger may be left at any port or place the ship calls without any liability to NCL. NCL shall not be required to refund any portion of the fare paid by any passenger who must leave the ship prematurely for any of the reasons set forth in this paragraph or who voluntarily disembarks or leaves the ship for any other reason, nor shall it be responsible for lodging, medical care expenses, meals, return transportation or other expenses incurred by the passenger. (For further information, see paragraph 4 of the Guest Ticket Contract.)
In arranging for the transportation of Guests to and from the ship or for excursions, accommodation or any other activities away from the ship, Norwegian does so only as a convenience to the Guest. The Guest hereby agrees that Norwegian shall not be liable or responsible in any respect for any property damage or personal injury arising from the selection of any mode of transportation, accommodation, excursion or activity on the Guest’s behalf.
Norwegian disclaims any responsibility for personal injury or property damage arising out of the acts, omission or negligence of any air carrier, hotel, restaurateur or other provider of services offered in addition to the ship’s cruise, such as concessionaires operating photography, shops, beauty salon, laundry, gaming and entertainment, etc.
Norwegian shall not be responsible for any damage or inconvenience caused by late air, car or motorcoach arrivals, nor for any personal injuries or loss or damage to baggage or other property occurring off the ship.
Any liability for loss or damage to personal baggage is in accordance with the Guest Ticket Contract provisions. Guests’ baggage and property are transported, stored and handled at owners’ risk at all times.
Expenses of any kind, including fines, penalties, duties or other charges incurred by Norwegian and attributable to the Guest’s failure to comply with regulations of the ship or any governmental authority, shall be paid to Norwegian by Guest on demand. The Guest shall be liable to Norwegian and shall reimburse Norwegian for all loss, damage or delay sustained by Norwegian because of any act or omission of the Guest.
Norwegian is not responsible or liable for any loss, theft, pilferage, damage or delay to Guests’ baggage or personal effects. Air, car, motorcoach, motorlaunch and ground transfer shall be the responsibility of the provider of the services and in accordance with applicable limitations.
As a convenience to Guests, Norwegian may sell tickets for shoreside tours or arrange other services which are operated by independent contractors, but Norwegian shall not be responsible in any way whatsoever for any damage, loss, injury or death arising out of any service provided ashore or by any airline, motel, hotel, ground carrier or any other provider of any of the services provided or offered in addition to the ship’s cruise.
Norwegian also reserves the right to change or abandon all or any part of a tour programme or other services provided by third parties and to change the itinerary whenever advisable or necessary. In this case, Norwegian will not be responsible for any losses or expenses caused by reason of such changes or abandonment.
Norwegian’s responsibility does not extend beyond the ship. Therefore, any arrangements made by or for Guests, either before boarding the ship or whenever disembarking entirely from the ship, are at the Guests’ own risk. Guests going ashore on their own are responsible for reboarding the ship prior to departure from port.
Airport to pier (if applicable) transfers and vice versa are available for purchase for all Guests. Guests who want to purchase transfers should contact our Reservations Department. All Guests who purchase transfers will receive a transfer voucher prior to departure. Upon arrival in the city of embarkation, Guests should proceed to the baggage claim area to claim their luggage. A Norwegian representative will meet them in the baggage claim area on domestic flights and outside of customs on international flights to assist with their transportation to the ship or hotel (if applicable). For cruise-only Guests booking their own return flights, we suggest a departure time no less than six hours after the announced arrival time of the ship.
We highly recommend you purchase Travel Insurance and Cancellation Protection to cover you in the event of (including and not limited to) you cancelling your booking with Norwegian Cruise Line; any third party cancellations; baggage damage; accident cover costs; medical injury and expenses; and any other liabilities that will not be covered by Norwegian. Please note each Travel Insurance policy will have different levels and amounts of scope depending on the particular insurance provider and the level of cover purchased.
Applicable Law and Forum and Limitations on Actions
Any and all disputes or matters whatsoever incident to, arising from, or connected with the Guest Ticket Contract or your cruise shall be governed by the provisions relating to choice of law, forum selection and certain limitations on your rights to bring a cause of action against Norwegian. Guests should read the Guest Ticket Contract terms and conditions carefully, paying particular attention to Sections 5, 10 and 14 for full information on choice of law, forum selection and limitations on your rights. A copy of the Guest Ticket Contract terms and conditions is available upon request and can be reviewed at ncl.com.au.
Your Travel Professional
Your travel professional acts for you in making the arrangements for your cruise and any related travel, lodging and tours. Norwegian cannot be responsible for the financial condition or integrity of any travel professional utilised by you. Norwegian is not responsible for any representations or conduct of your travel professional, including, but not limited to, failure to remit your deposit or other funds to Norwegian, for which you shall at all times be liable to Norwegian, or any failure to remit a refund from Norwegian to you.
Note to Travel Agents
Make all checks payable to Norwegian Cruise Line and mail to Norwegian Cruise Line, Post Office Box 025403, Miami, FL 33102-5403. This P.O. Box is for checks only.
All other written correspondence should be sent to:
Norwegian Cruise Line
7665 Corporate Centre Drive
Miami, FL 33126
NCL reservations can now be booked directly by travel agents using Apollo® LeisureShopper, Sabre® CruiseDirector, Worldspan GO!® Cruise. For assistance, please call NCL at 000-800-040-1182
Safety and Security
Norwegian visits a large number of ports in numerous countries around the world. At any given moment, there are likely to be “trouble spots” in the world, in terms of crime and/or war or terrorist actions. Accordingly, it may be necessary to change the published cruise or Shore Excursion itinerary. Any such changes are for your safety and beyond Norwegian’s control. While Norwegian endeavours to provide reasonable protection for your comfort and safety on board its ships, Norwegian cannot guarantee freedom from all risks associated with war, terrorism, crime or other potential sources of harm. Norwegian reminds all Guests that they must ultimately assume responsibility for their actions while ashore. The Australian Government and other similar government agencies regularly issue advisories and warnings to travellers, giving details of local conditions in specified cities and countries according to the agency’s perception of risks to travellers. Norwegian strongly recommends that Guests and their travel professionals obtain and consider such information when making travel decisions. Also, please be advised that weapons and illegal narcotics (including medical marijuana or similar drugs used for medicinal purposes) are not permitted on board any Norwegian ship.
Final Boarding Time Policy
Arrival at the Cruise Terminal
For your comfort and convenience, we recommend that guests arrive at the cruise terminal no earlier than one (1) hour prior to the scheduled embarkation time printed on your cruise documents. Because of security regulations, guests may not be allowed to enter the cruise terminal prior to the scheduled embarkation time and may want to avoid waiting in potentially inclement weather as the waiting area outside and inside the cruise terminal may be limited.
Final Boarding Time
In order to facilitate the embarkation process and the processing of your e docs, guests are requested to complete the online Advance Guest Registration form as soon as possible. To comply with new government regulations governing departure manifest, all guests are required to complete the Advance Guest Registration prior to day of sailing and must complete check-in at the cruise terminal and be onboard the ship no later than one hour prior to the departure time noted on their cruise documents or they will not be permitted to sail. Any late arriving guest may join the ship at an approved port of call in the scheduled itinerary. Such guest will be responsible for all applicable fees and travel expenses to that subsequent port of call.
Boarding Time in Ports of Call
In all ports of call, it is also the guest’s responsibility to be back onboard the ship no later than one (1) hour prior to the ship’s scheduled departure time. Please be aware that shipboard time may differ from the port of call and it is the guest’s responsibility to follow the shipboard time. In the event a guest misses the ship, it will be the guest’s responsibility to pay all expenses incurred to rejoin the ship.
Norwegian is not responsible or liable for typographical errors, omissions or misprints. Norwegian further reserves the right to correct or amend this brochure. This brochure may be withdrawn by Norwegian at any time, in its sole discretion, without notice to any party. Norwegian shall not be obligated to honour any booking resulting from, nor shall be responsible or liable whatsoever in connection with misprints or errors of any kind, whether in brochures, advertisements, on the Internet, during the booking process or otherwise that result in Guest being undercharged for a cruise. Norwegian reserves the right, prior to sailing, to collect the correct fare or cancel the booking and refund any payment made by Guest.
1) Subject to the limits and exclusions of liability below we promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these terms and conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
2)We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
• The act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
• The act(s) and/or omission(s) of a third party not connected with the provision of your holiday;
• ‘Force majeure’.
Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.
Please note we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities, which your hotel or any other supplier agrees to provide for you, where the services or facilities are not advertised in our brochures and we have not agreed to arrange them. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you. The promises we make to you about the services we have agreed to provide or arrange as part of our contract – and the laws and regulations of the country in which your claim or complaint occurred – will be used as the basis for deciding whether the services in question had been properly provided.
If the particular services which gave rise to the claim or complaint were provided with reasonable skill and care and complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the US, which would have applied had those services been provided in the US. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question.
Our limit of liability
Please note: Without limiting the application of any other limitation or exclusion of liability in these terms and conditions and the Guest Ticket Contract, our liability to you for death, injury, loss or damage to luggage shall be limited in accordance with applicable law, regulation or international convention. Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited by applicable law, regulation or international convention. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is, except as otherwise expressly set out in the Booking Conditions, the most the carrier or hotel keeper concerned would have to pay under applicable law, regulation or international convention, which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention).
Please note: Where a carrier or hotel would not be obliged to make any payment to you under any applicable international convention, regulation or in accordance with applicable law in respect of a claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.
Nothing in these terms alters or affects those terms that cannot legally be excluded or limited, including (to the extent applicable to this contract), mandatory terms of the Australian Consumer Law, as contained in Schedule 2 to the Competition and Consumer Act 2010 (Cth).
You must ensure that you are using an up-to-date brochure when you book your cruise. We cannot accept any liability whatsoever for any mistakes or any incorrect/inaccurate information which results from the use of any out-of-date brochure. It is your responsibility to ensure that you and everyone travelling with you have all necessary passports, visas and all other travel documents and that these are valid and in order.
NCL Australia Pty Ltd
Level 7, 99 Elizabeth Street,
Sydney, NSW, 2000
ABN 80 607 578 781
Ship’s registry: Bahamas & United States of America